Lacy offers funeral home clients more than 15 years of success in developing and facilitating customer service training programs. As an experienced coach and speaker Lacy has established organizations including Aurora Casket Company and the National Funeral Directors Association as leading providers of training and development for funeral professionals. Lacy currently serves as an instructor for Worsham College of Mortuary Science teaching Fundamentals of Customer Service and facilitates training programs for Johnson Consulting Group clients.
Lacy is a licensed funeral director/embalmer, a certified funeral celebrant, member of board of trustees for the Selected Independent Funeral Homes Educational Trust, and has previously served on the APFSP Board of Trustees. She is a graduate of Georgetown College holding a bachelor’s degree in Communications. She is also a graduate of Mid-America College of Funeral Service.
As an active member of Toastmasters, Lacy has achieved the designation Competent Communicator. Lacy is also an active volunteer for Hosparus Health in Louisville, Kentucky, and regularly presents engaging community programs to area senior adults.