We view high-performing teams through the lens of a leadership/organizational culture- not as being made up of one individual or a small group, and cannot change either by an individual or small group of employees, even though they are determined to succeed. High-performing team cultures should be viewed from a systemic perspective. Our view of how organizations operate is the combined functions of: Vision, People, Data, Challenges, Process, Planning and the needed ability to Celebrate. We don’t take credit for originating this view as we have been influenced by many great business researchers. We have had the fortune through our years of real experience and application, to now articulate it in our own special way to help other organizations achieve greater success. It will be difficult, if not impossible to solve the leadership cultural void without the recognition that you will need to address all the functions of an organizations – Vision, People, Data, Challenges, Process, Plans and the ability to Celebrate.
Many organizations we work with may be steeped in tradition, history, longevity and passion, but most lack a cohesive vision of where the organization needs to go. In this sense, we are not talking about a vision statement on a piece paper. We mean a vision that can easily be stated by each employee looking to the future for the organization and for themselves. The clearer your vision becomes, the easier it will be for your team to focus forward. The good thing is, that is really not a daunting challenge. It will just take a little time, with everyone together, creating the new cadence for the new direction.
Companies we work with do have individuals with excellent skills and talents however, in general, we observe a lack of true understanding of their roles and responsibilities. Most job descriptions are correct but in some cases they are not in the range of what is considered industry best practice. Also as it relates to structure, we recommend a true exploration for those involved to ensure they are right person for the job.
We highly recommend the development of operational scorecards that clarify your organizations priorities as well as assist leadership in managing the business. Transparency is essential. Managing the relevant daily, weekly and monthly data is a powerful tool to focus individuals on the right tasks (roles and responsibilities). It will also enable you to address challenges when the numbers are not-so-good. Hospice Advisors have an organizational scorecard template with just over 90 operational data points that assist in managing your hospice operations.
Challenges – we recommend you address them head-on and transparently. The power of the right people will allow you to create strong concise solutions, process and plans. Meaningful and honest discussion of challenges by senior leadership will model important keystone behaviors to the rest of the team. In this type of environment, challenges will not be able to hide, will be effectively solved and, most importantly, allow everyone the opportunity to process the change, understand it and support it. And in some cases grieve as they move forward with change.
Leadership and High-performing team change is not accomplished by reading about it, but by modeling the new behaviors consistent with the vision and direction of the strategic initiative. Although struggle is inherent to most change it is also essential to creating agility (and overcoming fragility). Hospice Advisors Leadership Model and tools creates new behaviors that reduce ambiguity and inspire others to set aside ambivalence and prepare for the future. Small behavior changes build confidence for taking greater action and positive mindsets follow changed behaviors which lead to high performing teams.
Hospice Advisors would like to help you explore how we can help your organization build a true high-performing team. High-performing teams find new and innovative ways to serve more people, drive quality, ensure compliance and discover break-through opportunities to grow and improve profitability. If you would like to investigate how we can help you with your team’s performance, then contact us to schedule a free, confidential, no obligation consultation, please EMAIL US or call 734-658-6162.