HOSPICE CALL CENTER & INTAKE

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Hospice Intake and Admission Improvement

Hospice Intake and Admission Improvement

The Most Immediate Way to Increase Your Census NOW!

The referral inquiry to the admission process is a vital part of a hospice’s growth engine. A question, why would you spend one more dollar to make the phone ring any more than it already is if you cannot convert the referral inquiries you are receiving?

The Gold Standard is a 90-day conversion rate of 85%. Do you know what your referral inquiry to admission conversion rate is? Do judge it over 90 days?

The Anatomy of the referral inquiry to admission process has 5 key components. Hospice Advisors work with hospices to strengthen and improve these key areas.

Referrals and Inquiries: Assure you are capturing ALL referral inquiries (professional and “soft”) that present to your organization. How do your people answer the phone? How do they handle objections? You would classify your intake process as proactive or reactive? Hospices complain about the length of stay but are not part of a proactive solution.
First to Bed Size Wins: Improve your admission nurses productively as well as build capacity with existing resources. Immediate and same-day admissions for some of your patients should be your hospice goal. Do you require lots of information before making an informational or admission visit?
Eligibility: The goal is to strengthen admission nurses’ and Medical Directors’ use of eligibility guidelines, eliminate single points of failure, and standardize an approach and process for admissions
90-Day Pending List: Install a state-of-the-art admission flow process and 90-day pending follow-up system. This new system will ensure all referrals are worked in a systematic and best practice method and lead to increases in admissions as well as LOS.
Culture of Growth: Engaging the entire organization to assist with the admission process is a critical component of creating an organizational culture of growth. Every inquiry handled proactively ensures that “No Patient and No Family is Ever Left Behind”.

Many Hospice Providers Fail to Reach Their Potential

Discover how we can help you achieve your goals

Schedule a Free, No Obligation Consultation Today!

“Hospice Advisors assisted my organization complete an update to our strategic plan. The process and results were outstanding. Greg is very skilled in the art of facilitation and pulling the elements of our plans together. As a CEO of a large non-profit hospice, I believe and recommend that hospices complete a strategic planning process to prepare for the future. And I recommend working with Greg and Kurt at Hospice Advisors and draw upon their experience and talents to create meaningful strategies.”

SusanHarbor Hospice

“Just completed the Master Growth and Sales Boot Camp in Orlando. I would highly recommend this session for anyone who desires to learn practical and proven strategies to help your team engage with a variety of referral sources and grow. As CEO of a non-profit Hospice, I attended to learn alongside our marketing professionals. Kurt’s experience, passion and energy for sharing the gift of hospice shines! Thank you, Hospice Advisors, I’m so glad that I attended!!”

SusanHarbor Hospice

“Kurt delivered our team a one-day growth and sales workshop that gave us new knowledge, strategies and tools to serve more people and grow. As our result of our work with Hospice Advisors, we implemented a Physician Advisory Board that was a big success. We’re also implementing specific strategies he recommended for us based on our market and the profile of our organization. I would highly recommend Kurt and Hospice Advisors if you’re looking for new ways to grow, serving more people in the community. Thanks Kurt!”

RobButte Home Care and Hospice

“Kurt provided great information and strategies on the best way to grow. I also enjoyed the interaction with everyone at the Boot Camp”

JeffCircle of Life Hospice

“Kurt delivers very useful and powerful information that is critical for those who want to build thriving hospices or to become a market leader. Hospice Advisors Boot Camp is well worth the investment.”

VickeyRingRing Marketing

“With 10 years of experience, I have learned different and dynamic perspectives at Hospice Advisors Boot Camp. It was great out of the box insights to take back to my organization. I would highly recommend Hospice Advisors if your hospice is looking for ways to be a great hospice.”

AbeHospice of Acadiana